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FAQs

Frequently Asked Questions

Getting Started With Centennial Rewards

Centennial Rewards is part of New Mexico's Centennial Care program for Medicaid members. Medicaid members can earn reward points for completing certain healthy activities and then use their reward points to go shopping in the Centennial Rewards catalog!

If you're a Centennial Care member, you are automatically enrolled in Centennial Rewards! To earn rewards, complete one of the healthy activities listed on this site. When you want to spend your reward points, call us at 1-877-806-8964 (TTY: 1-844-488-9722) or click here to register and go shopping! Our Reward Services agents are available from 8 a.m. to 6 p.m. MT, Monday through Friday, excluding holidays.

The following health plans are part of Centennial Care:

  • BlueCross BlueShield of New Mexico
  • Presbyterian Health Plan
  • Western Sky Community Care

Go to the Health Center to find tools and resources to help you learn about and improve your health. You'll find information about healthy lifestyles and links to New Mexico benefits information.

Registering for Centennial Rewards

You need to register for an account to spend the reward points you earn. Registering is easy, free, and it only takes 5 minutes! Click here to register now or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

You can register for a free Centennial Rewards account online or by phone. You must be age 18 or older to register. Certain exceptions apply. Click here to register now or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

No. A parent or legal guardian must be the account owner for children under age 18. When children turn 18 and become legal adults, they can register for their own Centennial Rewards accounts. The reward points they earned as children remain in their parent's or guardian's account. Certain exceptions apply

Most children under age 18 are included in their parent's or guardian's account. However, members ages 16-17 can register for their own accounts if they are

  • married
  • active-duty military members
  • legally emancipated under a court order

Earning and Tracking Reward Points

You earn reward points for completing healthy activities. Go to the Rewards section to view all available activities!

Reward points are generally awarded within 3 months after you complete a healthy activity, but there are a few exceptions:

  • To receive reward points immediately for your 1st Prenatal Care Visit or your Postpartum Visit, you need to tell us when you have completed those activities. Visit the Track page, then click Report Now to report your visit and instantly claim your reward points.
  • You will need to tell us when you have completed your Flu Shot and COVID-19 Vaccine to earn reward points. Visit the Track page, then click Report Now to report your vaccinations.

To receive reward points immediately, you can report the 1st Prenatal Care Visit and Postpartum Visit. Report your visits on this site by going to the Track page and clicking Report Now, or you can call 1-877-806-8964 (TTY: 1-844-488-9722). If you don't report these activities, reward points will still be awarded within about 3 months after you complete the activities.

Points for all other reward activities are awarded automatically within 3 months after you complete the activity!

You need to report your Flu Shot and COVID-19 Vaccine to receive your reward points. If you do not report your vaccinations, we won't know you've had them and you will not receive your reward points. After you report your vaccinations, your reward points will be awarded immediately.

You can spend your reward points as soon as they are awarded! Call us at 1-877-806-8964 (TTY: 1-844-488-9722) or log in and go to the Track page to view your reward points.

Log in and go to the Track page to see if you have reward points, or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

No. Any reward points that children earn are added to their parent's or guardian's account. As the parent or legal guardian, you are the account owner for your children under age 18.

Members who turn 18 need to register for their own Centennial Rewards accounts to earn reward points and shop. Any new reward points they earn after turning 18 will then be added to their new account. Any reward points they earned before turning 18 will remain in the previous account owner's account.

Reward Points Expiration

The reward points you earn in one year will expire at the end of the following calendar year. For example, reward points earned in 2022 will expire December 31, 2023.

Yes. If you are no longer eligible for Centennial Care, you will have 12 months from the date you left Centennial Care to spend your reward points. If you do not spend them within 12 months, your reward points will expire.

Shopping the Rewards Catalog

You can use your reward points to buy fun, healthy items from the Centennial Rewards catalog.

You can view the catalog online or you can order a printed copy of the catalog by calling us at 1-877-806-8964 (TTY: 1-844-488-9722). You can also call us to place an order by phone. Our agents are available 8 a.m. to 6 p.m. MT, Monday through Friday, excluding holidays.

You can buy items from the catalog online or by phone at 1-877-806-8964 (TTY: 1-844-488-9722). Our agents are available 8 a.m. to 6 p.m. MT, Monday through Friday, excluding holidays.

Reward points have no cash value and cannot be converted into cash. Reward points can only be used to redeem items in the rewards catalog.

Not always. Item colors, designs, and sizes may vary from the photo that is shown in the catalog.

Catalog items change often and may be out of stock. If the item you want is out of stock, we will help you select another item.

If the items you ordered are damaged when they arrive, you can return them. Call us at 1-877-806-8964 (TTY: 1-844-488-9722) within 10 business days of receiving the package. We do not accept returns of nondamaged items or items damaged during use. All orders are final.

Catalog Orders

Most items are shipped within 10 days after you place an order. Please allow up to 10 additional days for your order to be delivered.

Damaged items must be returned within 10 business days after you receive the package. Call us at 1-877-806-8964 (TTY: 1-844-488-9722) to request a return label. The item must be returned in the original packaging. We will replace the damaged item with the same item if it is available. You may need to choose a different item if the item you ordered is no longer available.

No returns or exchanges are allowed if you decide you don't like the item you ordered.

Make sure to enter your correct shipping address when you place an order. Items will not be re-sent if our tracking report shows that the package was delivered to the address you entered. Call us at 1-877-806-8964 (TTY: 1-844-488-9722) if you gave us the correct address and did not receive your order.

Check your address carefully when placing an order. Items will not be re–sent if you gave us the wrong address.

Updating Your Account Information

Log in and go to the My Account page to update your account information. You can change your contact information (address, phone number, or email address), choose how you would like to receive program communications (communication preferences), and add dependents

You can add dependents when you first register for an account or at any time after you register. If you already have an account: Log in, go to the My Account page, and click Add a Missing Dependent. You must be the parent or legal guardian of this dependent, and you will need to enter their date of birth and Medicaid ID to add them to your account.

Communication medium preferences are settings that allow you to choose how you would like to receive alerts, updates, and other information from Centennial Rewards. You can choose your preferences when you register for Centennial Rewards. Some communications may still be sent in different media as required by the program. You can change your preferences at any time in the My Account section or by calling 1-877-806-8964 (TTY: 1-844-488-9722).

Log in and go to the My Account section or call us at 1-877-806-8964 (TTY: 1-844-488-9722) to change your communication preferences.

Protecting Your Information

Centennial Rewards is free to you! There is no cost for members to participate in the Centennial Rewards program. Beware of potential scams. Do not provide your bank account, credit card, or debit card numbers to anyone claiming to represent Centennial Rewards. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722).

There is never a cost for using your reward points. Do not provide your bank account, credit card, or debit card numbers to anyone claiming to represent Centennial Rewards. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722).

Centennial Rewards will never ask for your financial information because there is never any cost for participating in the Centennial Rewards program. You should never provide any financial information by phone unless you have verified the identity of the caller. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722). You should also report suspicious calls received on your landline to the Federal Trade Commission (FTC) at 1-877-382-4357 and suspicious calls received on your cell phone to the Federal Communications Commission (FCC) at 1-888-225-5322.

Contact your bank or credit card issuer immediately if you gave out any financial information and are concerned that a phone call or letter was a scam. Centennial Rewards will never ask for your financial information.

Go to annualcreditreport.com to request a combined report from the three major credit reporting bureaus. You are entitled to one free credit report per year. You should check your credit report at least once a year and more often if there is any suspicious activity on any of your bank accounts or credit or debit cards.

Go to annualcreditreport.com to learn how to protect your identity, spot identity theft, and request credit reports.

Troubleshooting Tips

Go to the Log In page and click Forgot Username. Follow the instructions to recover your username.

Go to the Log In page and click Forgot Password. Follow the instructions to create a new password.

Go to the Log In page and click Forgot Username. Follow the instructions to recover your username. Then click Forgot Password and follow the instructions to create a new password.

If you cannot remember the email address you used when you registered for Centennial Rewards, try entering other email addresses you have used in the past. You can also check your different email accounts to see which address is receiving program emails. If you still can't log in to your Centennial Rewards account, call us at 1-877-806-8964 (TTY: 1-844-488-9722) for more help.

Go to the Log In page, then go to the My Account page to change or update your email, username, or password.

Call us at 1-877-806-8964 (TTY: 1-844-488-9722). Our Reward Services agents are available to speak to you from 8 a.m. to 6 p.m. MT, Monday through Friday, excluding holidays.