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FAQs

Frequently Asked Questions

Getting Started With Centennial Rewards

Centennial Rewards is part of New Mexico's Centennial Care program for Medicaid members. Medicaid members can earn reward points for completing certain healthy activities and then use their reward points to go shopping in the Centennial Rewards catalog!

If you're a Centennial Care member, you are automatically enrolled in Centennial Rewards. To get started earning rewards, complete one of the healthy activities listed on this site. When you want to spend your points, call us at 1-877-806-8964 (TTY: 1-844-488-9722) or click here to register now and go shopping!

The Step-Up Challenge is a walking challenge that can help you get more physically active. Members age 10 and older can earn 250 points ($25 value) for successfully completing the 3-week Step-Up Challenge. Members who win the 3-week challenge can join the 9-week challenge to earn another 250 points ($25 value). Visit the Challenges page to learn more!

Go to the Health Center to find tools, health calculators, and resources to help you learn about and improve your health. Your health plan also provides many resources on their member portal.

Registering for Centennial Rewards

You need to register for an account to spend the points you earn. Registering is easy, free, and only takes 5 minutes! Click here to register now or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

Eligible members age 18 and older can register for an account online or by phone. If you are the parent or legal guardian of children under age 18, you can register as the account owner for your household. Click here to register now or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

No. A parent or legal guardian must be the account owner for children under age 18. Children can register for their own Centennial Rewards account when they turn 18.

Earning Points

You can earn reward points for completing certain healthy activities. Visit the Rewards page to learn more about all the available activities!

No. The points children earn when they complete healthy activities are added to the account owner’s account. A parent or legal guardian must be the account owner for children under age 18.

Children can register for their own Centennial Rewards account when they turn 18. Any new points they earn after turning 18 will be awarded to their new account. Any points they earned before turning 18 will remain in the previous account owner’s account.

Most reward points are awarded within 3 months after you complete a healthy activity, but there are a few exceptions:

  • To earn reward points for your 1st Trimester Prenatal Care Visit and Postpartum Visit, you need to tell us when you have completed those activities. Visit the Track page, then click Report Now to report your visit and instantly claim your points.
  • Reward points for the Step-Up Challenge are awarded as soon as you successfully complete the challenge.

The only activities you need to report for points are the 1st Trimester Prenatal Care Visit and Postpartum Visit. You can report your visits on this site by going to the Track page and clicking Report Now or you can call 1-877-806-8964 (TTY: 1-844-488-9722).

Points for all other reward activities are awarded automatically after you complete the activity!

Call us at 1-877-806-8964 (TTY: 1-844-488-9722) or log in and go to the Track page to see any points you have earned.

You can spend your points as soon as they are awarded! To see how many points you have, log in and go to the Track page or call us at 1-877-806-8964 (TTY: 1-844-488-9722).

Your reward points have no cash value. They can only be used to buy items from the Centennial Rewards catalog.

Points Expiration

The points you earn in one year will expire at the end of the following calendar year. For example, points earned in 2019 will expire December 31, 2020.

Yes. If you are no longer eligible for Centennial Care, you will have 12 months from the date you left Centennial Care to spend your points. If you do not spend them within 12 months, your points will expire. You will no longer be eligible to earn new points.

Shopping the Rewards Catalog

You can use your points to buy fun, healthy items from the Centennial Rewards catalog. The catalog features hundreds of items for the whole family, including fitness accessories, camping equipment, kitchenware, baby products, and more!

You can order a printed copy of the catalog by calling us at 1-877-806-8964 (TTY: 1-844-488-9722). Our agents are available 8 a.m. - 6 p.m. MT, Monday-Friday, excluding holidays.

Go to the Shop page to buy items online, or call 1-877-806-8964 (TTY: 1-844-488-9722) to place your order by phone.

No. Item colors, designs, and sizes may vary from what is shown in the catalog.

No. Catalog items change often and may be out of stock. If you have questions about the catalog, please call us 1-877-806-8964 (TTY: 1-844-488-9722). If the item you want is out of stock, we will help you select another item.

Questions About Your Order

Most items are shipped within 10 days after you place an order. Please allow up to 10 additional days for your order to be delivered.

If you receive a damaged item, please call us at 1-877-806-8964 (TTY: 1-844-488-9722) within 10 business days after the date of the postmark to report it. We will tell you how to get your item replaced. For more information on what to do if you received a damaged item, you can review the Centennial Rewards Program Terms and Conditions.

All orders are final. No returns or exchanges are allowed if you decide you don't like the item you ordered.

Make sure you enter your correct shipping address when you place an order. Items will not be re-sent if our tracking report shows that the package was delivered to the address you entered. Call us at 1-877-806-8964 (TTY: 1-844-488-9722) if you gave us the correct address and did not receive your order.

Please check your shipping address carefully when placing an order. We cannot re-send items if you gave us the wrong address.

Updating Your Account Information

Log in and go to the My Account page to update your account information. You can change your contact information (address, phone number, or email address), choose how you would like to receive program communications, and add dependents on the My Account page.

You can add dependents when you register for an account on the page that says Add Dependents. If you already have an account: Log in, go to the My Account page, and click the button that says Add a Missing Dependent. You must be the parent or legal guardian of this dependent, and you will need to enter their date of birth and Medicaid ID to add them to your account.

Communication medium preferences are settings that allow you to choose how you would like to receive alerts, updates, and other information from Centennial Rewards. You can choose your preferences when you register for an account, or update them at any time on the My Account page when you log in. You may continue to receive some communications in print to comply with regulatory requirements.

Log in and go to the My Account page to change your communication medium preferences.

Protecting Your Information

No. There is no cost for joining Centennial Rewards. Beware of potential scams. Do not provide your bank account, credit card, or debit card numbers to anyone claiming to represent Centennial Rewards. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722).

No. There is never a cost for using your reward points. Do not provide your bank account, credit card, or debit card numbers to anyone claiming to represent Centennial Rewards. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722).

Centennial Rewards will never ask for your financial information. You should never provide any financial information by phone unless you have verified the identity of the caller. Please report any suspicious calls or letters to us at 1-877-806-8964 (TTY: 1-844-488-9722). Report suspicious calls received on your landline to the Federal Trade Commission (FTC) at 877-382-4357 and suspicious calls received on your cell phone to the Federal Communications Commission (FCC) at 888-225-5322. There is never any cost to you for participating in the Centennial Rewards Program.

Contact your bank or credit card issuer immediately if you gave out any financial information and are concerned that a phone call or letter was a scam. Centennial Rewards will never ask for your financial information.

Go to www.annualcreditreport.com to request a combined report from the three major credit reporting bureaus. You are entitled to one free credit report per year. You should check your credit report at least once a year and more often if there is any suspicious activity on any of your bank accounts or credit or debit cards.

Go to www.annualcreditreport.com to learn how to protect your identity, spot identity theft, and request credit reports.

Troubleshooting Tips

Go to the Log In page and click Forgot Username. Follow the instructions to recover your username.

Go to the Log In page and click Forgot Password. Follow the instructions to create a new password.

Go to the Log In page and click Forgot Username. Follow the instructions to recover your username. Then click Forgot Password and follow the instructions to create a new password.

If you cannot remember the email address you used when you registered for Centennial Rewards, try entering other email addresses you have used in the past. You can also check your different email accounts to see which address is receiving program emails. If you still can't log in to your Centennial Rewards account, call us at 1-877-806-8964 (TTY: 1-844-488-9722) for more help.

Go to the Log In page, then enter your username and password.

Please call us at 1-877-806-8964 (TTY: 1-844-488-9722) if you have more questions. Our agents are available 8 a.m. - 6 p.m. MT, Monday-Friday, excluding holidays.